FAQs

You may pick up the item from our warehouse or distribution centre. Alternatively, we may be able to arrange delivery to your nominated address. Delivery cost vary depending on the weight, volume of the item and distance.
Where do you deliver?

Our delivery service caters to NZ wide. Delivery timeframe depending on the location, weather and road access and we are not able to guarantee the time frame as quoted. We do not deliver to PO Box.

The assembly instructions are included in the package. Please ring us at 0800 043492 or email at info@idiya.co.nz.

Your items will be returned to our Warehouse.Our customer service team will contact you to arrange another delivery and additional charges may apply.

When purchasing online, you can choose the option to pick up your order from our Warehouse or Distribution, use code: PICKUP when check out. When the payment is completed, we will prepare your order and advising you when the order is ready to be collected.

If the goods have not been delivered, we are happy to accept your cancellation. All you need to do is to call 0800 0 idiya or e-mail us sales@idiya.co.nz with your details. Once we acknowledge receipt of your cancellation, you will receive the full refund by the same method as your original payment. A cancellation notice, together with your receipt will be sent to you via email.

Please contact us as soon as possible by calling 0800 0 idiya or email us at sales@idiya.co.nz.

If the goods have not been delivered, we will happily exchange for goods of equivalent value at no charge.

If the goods have been delivered and you contact us within 3 days of delivery, we will happily exchange your goods for goods of equivalent value. You will be responsible for all transportation costs. 
And please remember, exchanges or returns are only available where the product is returned in a like new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.

We are constantly revising our standards of packaging to ensure that all package arrived safely to all our customers and in good condition. If the product arrives damaged, please contact us as soon as possible.

If you receive an incorrect item on your order, please email us or call 0800 0 idiya immediately and we will organize for the correct item to be delivered to you as soon as possible at no cost. Whilst we will endeavor to replace the item as quickly as possible, occasionally delivery times for incorrectly shipped items may be adversely affected by stock availability.

We have a 7 days Satisfaction Guarantee. The 7 days Satisfaction Guarantee applies only to purchases made on our website and at our stores.If for any reason you are not completely satisfied with any products you have purchased, please review Refunds, Returns and Exchanges or contact us.

Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell.

Please do not hesitate to e-mail us or call us on 0800 o idiya for any assistance.

1.1 For the purposes of this agreement:

1.“Supplier” or “We”shall means Idiya Limited and its successors and assigns,

2.“Customer” means the customer or any person acting on behalf of and with the authority of the Customer,

3.“Goods” shall have the same meaning as section 2 of the Sale of Goods Act 1908 and are goods supplied by the Supplier to the Customer (and where the context so permits shall include any supply of Services as defined hereunder)

4.“Services” shall mean all services supplied by the Supplier to the Customer and include any advice or recommendations (and where the context so permits shall include any supply of goods as defined above).

5.“Price” shall mean the costs of the Goods as agreed between the Customer and the Supplier in this Agreement.

1.2 Any instructions received by the Supplier from the Customer for the supply of Goods shall constitute acceptance of these terms and conditions contained herein. Upon acceptance of these terms and conditions by the Customer the terms and conditions are irrevocable and can only be modified or varied in writing with the written consent of the Supplier.

1.3 Stocks may become unavailable from time to time due to customer demand or unforeseen circumstances where it is unavoidable. The Supplier will make every reasonable effort to update details and availability of Goods. Orders will be taken on first come first served basis and Customers are advised to place their orders as soon as possible to avoid disappointment. The Supplier will make all reasonable efforts to contact the Customer using their contacts details provided for Goods which are out of stock and advice accordingly..

2.1 For the purpose of facilitating the efficient running of the Supplier’s business, the Customer authorises the Supplier;

1. To collect all information relating to the Customer, that the Supplier may require from any third parties and authorises those third parties to release that information to the Supplier; and

2. To hold all information given by the customer or any third parties to the Supplier; and

3. To use that information, including giving information to any other person to facilitate collection of debts from the Customer.

2.2 The information will be collected, held and used on the condition that:

2.2.1 It will be held securely at the Supplier’s office; and

2.2.2 It will be accessible to any of the Supplier’s employees and agents who need access to it for the efficient running of the supplier’s business; and

2.2.3 The customer may request access to and correction of it at any time.

3.1 Risk in any Goods supplied to the Customer will pass to the Customer when the Supplier parts with possession of the Goods, or the Goods leave the Supplier’s premises of sale, or are delivered to the Customer or to the carrier or the time you paid for the Goods, whichever is the earlier.

3.2 Unless otherwise agreed in writing, the Supplier will be deemed to have parted with possession of the Goods once the Goods have left the Supplier’s premises.

3.3 If any of the Goods are damaged or destroyed or lost prior to title to them passing to the Customer, the Supplier is entitled without prejudice to any of its other rights or remedies under these terms and conditions (including the right to receive payment of the balance of the price for the Goods) to receive all insurance proceeds payable in respect of the Goods. This applies whether or not the Price has become payable under these terms and conditions. The production of these terms and conditions by the Supplier is sufficient evidence of the Supplier’s rights to receive the insurance proceeds without the need for any person dealing with the supplier to make further enquires.

The Supplier will apply the insurance proceeds as follows:

4. first in payment of the Price of the Goods that are damaged, destroyed or lost, if unpaid;
5. second, in payment of the outstanding Price of any other goods supplied to the Customer whether under these terms and conditions or otherwise;
6. third, in payment of any other sums payable to the Supplier by the Customer on any account; and
7. fourth, any balance of it to be paid to the Customer.

4.1 The Customer shall be responsible for the costs of arranging transportation of all Goods unless otherwise agreed in writing. If the Supplier has agreed to deliver the Goods, the Supplier will make every reasonable effort to keep to delivery schedules, but will take no responsibility for delivery delays beyond its control and the failure of the Supplier to deliver shall not entitle either party to treat this Agreement as repudiated. The Customer agrees to accept delivery as soon as the Goods are able to be delivered. Unless otherwise agreed in writing, point of delivery will be at the Supplier’s premises. The Customer agrees to acknowledge safe delivery of the Goods by signing on the Supplier’s delivery note or such similar document which the Supplier may require.

4.2 The Supplier shall not be liable for damages or for delay in delivery or for failure to give notice of delay when such delay is due to condition beyond the Supplier’s reasonable control.

4.3 Delivery fee will be charged and varies between goods and locations. Re-delivery fee will be incurred when a scheduled delivery needs to return to the supplier for any reason not of the Supplier’s making.

4.4 Assembly fee will be charged as per Customer request. Unless otherwise agreed in writing, from NZD30 assembly fee per item and per time applies to Goods that need to be assembled or disassembled.

4.5 Unless otherwise agreed in writing, extra delivery fees apply to a delivery upstairs (apartments/stairs/elevators). The Customer will inform the Supplier when booking delivery, or the Customer agrees to pay the extra delivery fee upon delivery.

5.1 Nothing in these terms and conditions is intended to have the effect of contracting out of the Consumer Guarantees Act 1993 except to the extent permitted by the Act and these terms and conditions are to be modified to the extent necessary to give effect to that intention.

5.2 If the Customer purchases or indicates that the purchase of the Goods is for the purposes of a business then those provisions of the Consumer Guarantees Act 1993 will not apply.

5.3 The Supplier has not, in relation to the supply by the Supplier of the Goods, given or made any undertaking, assertion or representation in relation to the Goods without the prior written approval of the manufacturer.

5.4 The Customer acknowledges that the Supplier has not given any other guarantees as defined under the Act or any other form of warranties other than those expressly confirm­­­­­­­­­­ed in writing.

6.1 Subject to the Consumer Guarantees Act 1993, Goods supplied shall be subject to the terms and conditions of the warranties and the guarantees provided by their respective manufacturer’s warranty. The Supplier shall be under no liability whatsoever except for the express conditions as detailed and stipulated in the manufacturer’s warranty.

6.2 No warranty whatsoever is given by the manufacturer in respect of any unless specifically stated in writing by the manufacturer.

6.3 Warranty (if any) is only valid when the Goods are used within New Zealand. Goods which were bought for commercial or overseas use are not covered by the warranty.

6.4 The Supplier offers one year warranty on all goods.

7.1 No cancellations or refunds on custom made Goods.  Goods accepted for return must be in as new and saleable condition.

7.2 The Customer is responsible for careful selection of Goods (e.g. goods fit into the customer’s house).

8.1 The Customer shall inspect the Goods on delivery and shall within two (3) days of delivery notify the Supplier of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Supplier an opportunity to inspect the Goods within a reasonable time following delivery. If the Customer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

9.1 If any of these terms and conditions shall be invalid, void or illegal or unenforceable the validity existence legality and enforceability of the remaining terms and conditions shall not be affected, prejudiced or impaired.

9.2 All Goods supplied by the Supplier are supplied subject to the laws of New Zealand and the supplier takes no responsibility for changes in the law that affect the Goods supplied.

9.3 To the fullest extent that any applicable law does allow the exclusion or limitation of liability, in the event of any breach of the terms and conditions of this agreement, the supplier shall not be liable for any loss of profits or any consequential, direct or indirect or special loss or damage, or injuries of any kind resulting from or in relation to the goods or the use of them. This limitation applies whether the alleged liability is based on contract, tort or negligence, strict liability of any other basis whether or not the supplier has been advised of the possibility of such damage.

9.4 In the event of any breach of the terms and conditions of this Agreement, the remedies of the Customer shall be limited to damages. Under no circumstances shall the liability of the supplier exceed the price of the Goods or the replacement thereof.

9.5 Neither party shall be liable for any default due to any act of God, terrorism, war, strike, lock out, industrial action, flood, storm or any other event beyond the reasonable control of either party.

9.6 Nothing in this Agreement shall impose any direct personal liability whatsoever on the part of the Supplier’s directors, shareholders or employees.

This Privacy Policy is governed by New Zealand law and is subject to (and must be read in conjunction with) our customer terms of use including, for online purchases, our website Terms and Conditions.

Collection of online visitor information

We collect, use and disclose your personal information with your consent or as permitted or required by law. Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. For example, in many cases, your consent to the collection, use and disclosure of personal information by Idiya Ltd may be implied by the fact that you made a purchase on our website, where the collection, use and disclosure of personal information relates to the fulfilment of your order.

If you provide personal information about another person to us, we assume you have the consent of that individual to enable us to collect, use or disclose their information as described in this policy. If you choose to provide personal information to Idiya Ltd (for example, registration for promotional emails), we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy statement. 

If you do not consent, please do not provide your personal information or, where applicable, exercise the opt-in or opt-out options offered. Subject to legal and contractual requirements and reasonable notice, you may refuse to consent to our collection, use and disclosure of your personal information or you may withdraw your consent to our further collection, use and disclosure of information about you, by contacting our Customer Service team on 0800 043492.

Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide some of our services

Does Idiya Ltd  share information with third party?

We never share your personal information with anyone, except in connection with your order.  does not sell, rent, share, trade, or give away any of the information you provide except to financial institutions processing your payment or financing application and the retailers/shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control. The information you provide us is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will not be shared with anyone. 

How can I contact with questions about this Privacy Policy? And, how do I know if this policy has been changed?

If you have any questions about our Privacy Policy, our website practices, or contact with the company, please reach out to our Customer Service team on 0800 0 43492.

If we need to update our Privacy Policy, we will post these changes to this privacy statement, the homepage, or other places deemed appropriate so users are always aware of what information we collection, how we use it, and under what circumstances, if any, we disclose it. 

Content

We strive to provide high-quality content on the Website, we do not guarantee or warrant the accuracy, completeness, suitability, availability, or timeliness of anything posted on the Website. Prices and availability of products are subject to change without notice. In the event of any such change we will communicate with our customers prior to dispatch of an order

Please read these terms and conditions carefully before placing your order. If you have any questions, do not hesitate to contact us at sales@idiya.co.nz

Idiya Ltd sells toy guns for Augmented Reality games. These are toys and are not to be used for any other reason. Any breaches that we become aware off will be  forwarded onto the appropriate  authorities.

Idiya Ltd  will not be held accountable if you ignore this advice. and by ticking the box I ACCEPT TERMS AND CONDITONS before purchase you have read and understood this advice and accept these conditions of purchase.

In this Policy, “Our” and “We” and “Us” and “the Company” means Idiya Limited.

“You”, “Your”, and “Users” refers to the end-user of our Services and their parent(s) or guardian(s).

Our mobile app game services and our websites (www.idiya.co.nz) are collectively referred to as the “Services.”

If you are under the age of 13, please review this agreement with your parent or guardian.  You both need to understand how Our Services work and what conditions apply to your use of Our Services.  Remember to always get permission from your parent or guardian before going online.

By using our Services, you are agreeing to our Terms of Service and our Privacy Policy. If you are the parent or legal guardian of a child under the age of 13 (the “Parent”), you are agreeing to these Terms of Service on behalf of yourself and your child(ren) who are authorized to use the Services pursuant to these Terms and in our Privacy Policy. If you don’t agree to these Terms or our Privacy Policy, do not use the Services.

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Objective

The objective of this Terms of Service Policy (TOS Policy) is to provide You with the terms of service in respect of the Services, including our Applications (“the App”).

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Service

· Delivery. We do not guarantee the availability of the App to You or the safety of any system connected to its network. This includes for example, but is not limited to, virus and hacker activities.

·  You release and agree to defend, indemnify, and hold harmless the Company from and against any and all claims, costs, injuries, losses, or damages arising in connection with such interruptions.

· Use of the service is at Your sole risk.

Your Responsibilities

· You are solely responsible for the safety of your hardware, software and data in connection with usage of the App.

· You are liable for your actions in connection with usage of the App.

· You are solely responsible for Your personal safety while using the App.  You agree that Your use of the App is entirely at your own risk.

1. At all times while playing the App, please be aware of your surroundings.  You should not operate the game near to hazards such as water, roads or uneven ground.  Please pay attention to the weather conditions and play responsibly.  

2. It is Your sole responsibility to ensure the area in which you play the App is safe and appropriate.

3. It is Your sole responsibility to ensure you have any insurance policies as you deem reasonable necessary for any injury which could be sustained while using the Services, including but not limited to health, hazard, personal injury, medical, life and liability insurance.

· You are not permitted to:

4. Intentionally or unintentionally violate any applicable laws, rules or regulations

5. Use the App with any content that is unlawful, harmful, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, inflammatory, hateful, or racially, ethnically or otherwise objectionable and content for which you do not have a legal right to.

6. Respect the intellectual property of the Provider and all content featured in the App, being copyrighted material, trademarks and related proprietary information. This includes, but is not limited to text, images, software, photo, video, graphics and sound.

7. Use the App with any content that infringes any intellectual property of another party.

8. Use the App for a commercial purpose, for example, without limitation, such as generating revenue, advertising or affiliate.

 9. Interfere with the delivery of the App, including the provider, host, network.

10. Modify, test, decompile, disassemble, copy, or change the App in anyway.

11. Encourage or enable any other individual to violate any applicable law, rule, or regulation of the Terms of Service.

12. Encourage any other user to engage in unsafe play.

Non Liability

The Company is not liable for any damages (direct, indirect, incidental, special, consequential or exemplary) in connection with the App.  To the extent permitted by applicable law, Idiya Ltd disclaims all liability related to any property damage, personal injury, or death that may occur during Your use of Our Services.

Privacy

Please refer to the Privacy Policy below.

Support

In the event that You have any queries in respect of the Policy, please email sales@idiya.co.nz. Please allow up to 48 hours for a response during working hours.

Payment

We accept the following methods of payment: You can pay for your order via PayPal. All orders are calculated in New Zealand Dollars (NZD).

Delivery charges

There will be a standard flat rate fee per delivery  for each state and re-delivery:

Pick ups

We do offer limited pick up facilities please contact us by email at sales@idiya.co.nz or more details

Privacy

We are committed to maintaining your confidence and trust, and to protecting any personal information provided online. Therefore, we offer the following privacy policy.

It is our policy that personal information (such as your name, postal and email address, and telephone number) is private and confidential. Accordingly, the personal information you supply to us is stored in a secure location, accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to respond to a request or to process your order). We do send occasional emails to our customers with promotions and/or special offers. You may opt out of these emails at any time.

Missing or Damaged Items Notification Policy

When you receive your package, we suggest that you immediately open the package and ensure that all items are contained within the package and are in working order. If an item is missing or damaged, you are required to contact our Customer Service Department within 48 hours to report the missing or damaged item. You can contact the Customer Service Department via email at sales@plasticarmoury.com. We are not responsible for missing or damaged items if we have not been notified within the required time-frame.

Shipping Policy

All shipping charges are based on the destination of your package as well as shipping weight and dimensions. Shipping weight is determined by the estimated weight and dimensions of all item(s) plus the necessary packing materials and the shipping box.

International Shipping:

We are happy to ship your order internationally. However, certain restrictions do apply. please contact us for more details

Copyright

All photos, images and texts on this site cannot be used without the owner’s written permission.

Delivery times

We use Toll, Fastway, NZ Courier to  deliver to your nominated address between 9am and 5pm Monday to Friday excluding public holidays.